AUMA Riester GmbH & Co. KG Tel +49 7631 809-0
Aumastr. 1 Fax +49 7631 809-1250
79379 Muellheim, Germany info@auma.com
www.auma.com
As of: July 2025

AUMA CORALINK Terms of Use

The following AUMA product designations

are grouped under the concept of “CORALINK module” within this document.

I. Safety and warning instructions

The following safety and warning instructions generally refer to software and applications provided by AUMA suitable for changing the status of a AUMA actuator system.

Qualification of staff

CAUTION: Commissioning, operation or maintenance of AUMA actuator systems using CORALINK modules must be carried out by suitably qualified personnel authorised by the end user or contractor of the plant only. Prior to working with CORALINK modules, the staff must have thoroughly read and understood these instructions for use and, furthermore, know and observe officially recognised rules regarding occupational health and safety. The plant operator has to ensure that only authorised and qualified personnel have access to the actuator systems supported by CORALINK modules.

Safety instructions/warnings

WARNING: Prior to first commissioning:

Prior to first commissioning, it is important to check that all settings meet the requirements of the application. Incorrect settings might present a danger to the application, e.g. cause damage to the valve or the installation.

WARNING: When using CORALINK modules:

CORALINK modules enable the user to change the parameters of the actuator system. In particular, this includes critical values such as torque limits of the actuator system or setting of valve end positions. Issuing commands such as operation commands (operation in direction OPEN, operation in direction CLOSE, operation to SETPOINT position) are considered as critical actions.

After changing parameters or prior to issuing operation commands it is also important that all settings are further checked as to whether they still meet to the requirements of the application. In case of incorrect parametrisation, the actuator system might present a danger to the application, e.g. causing damage either to the valve or the installation.

II. General Terms of Use of ...

  1. ... CORALINK Modules
    1. These CORALINK modules are exclusively designed for business users and corporations including their employees for operating or servicing actuators of AUMA Riester GmbH & Co. KG and its affiliated companies. Provider of the CORALINK modules is AUMA Riester GmbH & Co. KG, Aumastr. 1, 79379 Muellheim/Germany (“AUMA“).
    2. In an enhanced version, the CORALINK modules will also integrate functions enabling the retrieval of technical documents and customer related business information from the AUMA enterprise resource planning system (refer to section 3 b). This requires registration.
    3. With the CORALINK modules, the user can
      1. read, change and write back parameters of the supported AUMA actuator system. This enables commissioning, programming and controlling actuators or releasing operation commands.
      2. With the enhanced version, documentation (relating to the order), as well as general information on AUMA actuators can be accessed in a simple and straightforward manner. By scanning the Data Matrix code on the actuator name plate, the device can be identified immediately. As an alternative, the user can manually enter the actuator's serial number or a dedicated AUMA order number. In offline mode, the serial number is stored and the requested documents will be provided within the CORALINK modules at a later stage once an internet connection is available.
      3. Use AUMA Cloud services if relevant. In the basic version, the AUMA Cloud services provide users among others with the option to perform calculations (e.g. actuator uptime), KPI measurement and obtain further information and data on the AUMA actuator to support preventive maintenance based on actual load and demands. The CORALINK Plus option allows management of more than 100 devices and includes an enhanced scope of functions, among others an Excel import functions for easy access to asset management.
    4. AUMA reserves the right to extend, improve or modify functions and services provided at any time.
    5. Content is maintained with utmost care. However, we cannot assume any liability that the documentation and information accessible through the CORALINK modules is current, accurate and complete. Furthermore, AUMA neither guarantees perfect function nor continuous availability (24/7) of the provided information or non-occurrence of technical malfunctions.
    6. The user has to register first in order to access order-specific data or to be able to use AUMA Cloud services. The user is obliged to enter the correct and complete personal and corporate data requested during registration. The data shall be updated by him or her in case of changes. Users may update their user settings when logged on to the AUMA SOFTWARE.
    7. Users commit themselves not to disclose their password to third parties (not even on request).

      The user shall be liable for damage caused by non-observance of these Terms of Use in particular by non-observance of the safety and warning instructions.

      He or she shall furthermore be liable for any possible damage incurred as a result of third parties having obtained knowledge of their password due to culpable conduct. This applies in particular to unauthorised access to order-related information. In the event that the user's password has been stolen or if the user obtains knowledge that their password is being unlawfully used by a third party, the user must immediately inform AUMA using the contact form provided on the website. AUMA reserves the right to temporarily deactivate user accounts if misuse or violation of the present Terms of Use is suspected.
    8. Liability for damages and claims for compensation of wasted expenditure, no matter what the legal basis may be, shall be determined as follows:
      1. AUMA shall assume unlimited liability for any damage caused by wilful or gross negligence by its legal representatives or vicarious agents.
      2. In case of violation of essential contractual obligations by ordinary negligence by AUMA, the obligation for compensation shall be limited to the typical contractual, foreseeable damage. Furthermore, liability for damage caused by ordinary negligence shall be excluded. Paragraph d) shall remain unaffected. A contractual obligation shall be considered as essential if the fulfilment of this obligation is a prerequisite for the performance of this contract and the user can trust on the fulfilment of this obligation.
      3. In case of section 9(b), AUMA shall by liable for any individual case of damage to the amount of Euro 5,000; liability shall, however, be limited to a maximum of Euro 10,000 per year.
      4. Liability for personal injuries, i.e. injuries to life, body or health shall be unlimited. Statutory compulsory liability, for example in compliance with the Product Liability Act, remains unaffected.
      5. In case of loss of data or destruction of data, the AUMA shall only be liable to the extent the destruction was caused by wilful or gross negligence or due to a violation of an essential contractual obligation. A contractual obligation shall be considered as essential if the fulfilment of this obligation is a prerequisite for the performance of this contract and the contractor can trust on the fulfilment of this obligation. AUMA’s liability is limited to the damage which would have occurred in case of due data backup by the contractor.
      6. All claims under section 9 will lapse within 1 year; the statute of limitation will start in compliance with § 199 (1) BGB [German Civil Code]. This shall not apply to case of liability due to wilful or gross negligence, in case of personal injury or in cases of mandatory liability.
    9. All trademarks and design elements used on our websites are the intellectual property of AUMA Riester GmbH & Co. KG or its licensors. In particular, this applies to AUMA Riester trademarks, illustrations, name plates, company logos and emblems. Any duplication or use (or parts thereof) in electronic media or printed publications and their publication (also on the Internet) is permitted with the prior written consent of AUMA. Copyright protected brand marks or trademarks of third parties are subject to the provisions of the applicable trademark regulations and the ownership rights of the respective registered owners.
  2. ... CORALINK Platform
    3. Preamble:

    The customer operates an installation with AUMA products. AUMA provides various services to the customer as part of the after-sales service. These services include, in particular, digital services ("data services") on the AUMA Cloud hereinafter AUMA CORALINK platform ("platform"). The platform is made available by the contracting party AUMA Riester GmbH & Co. KG (hereinafter referred to as the "Operator"), with which the customer concludes these Terms of Use.

    1.Scope
    1.1.These terms of use apply to the operation of the platform, including the granting of the necessary rights of use in favour of the customer.
    1.2.The platform user is a natural person, employee or representative of the customer (hereinafter "user").
    1.3.The terminology used in these terms of use correspond to the terms defined in the General Terms and Conditions.
    2.Conclusion of the user agreement, user account and registration, access to the platform
    2.1.The user agreement between the customer and the operator is concluded upon initial registration on the platform.
    2.2.To use the platform, the customer must register on the AUMA web portal (https://cloud.auma.com/login) and set up an individual user account using the e-mail addresses for receiving the free basis version. Using the e-mail addresses provided in an order form, the accounts of the basic version can be upgraded to a CORALINK Plus account. Registration is only permitted once per user and requires verification and activation.
    2.3.Unless expressly agreed otherwise, the number of CORALINK Plus user accounts that can be created by the customer in accordance with the contract results from the order form. If the customer wishes to create user accounts other than those agreed in the offer or otherwise, the customer shall inform AUMA immediately.
    3.Subject matter of the agreement
    3.1.By concluding this user agreement, the customer is granted access to the operator's platform and the associated digital services.
    3.2.The scope of functions of the free basic version is limited to managing max. 100 devices.
    3.3.Upon registration, the customer is granted a time-limited test phase. The trial period is limited to a certain number of devices and functions. During the free trial phase, the customer can use the platform's services with limited functions. The customer shall not be allowed to register several times either with the same or various e-mail addresses to repeatedly benefit from the free trial period.
    4.Granting of rights of use, exemption
    4.1.The operator is holds all copyrights for the platform. The operator grants the customer a non-exclusive, non-transferable and non-sublicensable right to use the platform in accordance with this agreement, to the agreed extent, for the term of this contract and without geographical restrictions.
    4.2.The customer grants the operator all rights to data readily available to the operator within the meaning of Art. 2 No. 17 of EU Regulation (EU) 2023/2854 (hereinafter "readily available data") necessary for the fulfilment of the contract. This readily available data includes the machine data generated by the customer's connected products, telemetry data, such as measured values on the use of the platform, statistics, KPIs on the status and performance of the system components used by the customer and comparable technical data. In particular, the operator shall be granted the right to store, transmit and process such readily available data, e.g. in order to be able to proactively make suggestions to the customer for predictive maintenance or to improve the data services on the basis of the processed data.
    4.3.The customer shall indemnify the operator against all third-party claims in connection with
    1. the readily available data or their provision;
    2. all other content that the customer makes available to the operator via the platform;
    3. the use of the platform by users in a way that infringes or impairs the rights of third parties;
    4. Violations of applicable legal regulations by the customer or user when using the platform
    unless the customer cannot be held responsible for this.
    4.4.If and to the extend that the readily available data or data generated by the connected service contains trade secrets within the meaning of Section 2 GeschGehG [Act on the Protection of Trade Secrets], the data holder or the holder of the trade secret may make the obligation to disclose this data of the customer in accordance with Art. 4, 5 Data Act dependent on the conclusion and implementation of technical and organisational measures, which are necessary to protect the confidentiality of the trade secrets, in particular towards third parties. In this case the customer must provide evidence of such measures. Should the customer fail to fulfil this obligation, the operator may refuse to disclose this data.
    5.Responsibility and co-operation of the customer
    5.1.The customer shall support the operator in the contractual provision of services at their own expense and shall create the necessary conditions for the proper fulfilment of the contract. In particular, the customer is responsible for providing and maintaining the technical system requirements that are necessary for access to the platform in the customer's area of responsibility (e.g. required hardware, software such as web browsers, mobile devices, Internet access).
    5.2.Furthermore, the customer is responsible for all business decisions made on the basis of the use of the platform.
    5.3.The customer shall make all data required for the customer's use of the platform available to the operator only via the platform. If data is transmitted to the operator outside the platform (e.g. via e-mail), the operator shall provide this data for the customer's use on the platform at their own discretion.
    6.Availability
    6.1.The operator guarantees an annual average uptime of 98 % for CORALINK services for CORALINK Plus Accounts. The specified available uptime shall not include maintenance times or failures of availability outside the operator’s area of responsibility. Scheduled maintenance windows will be announced in advance.
    6.2.Should the available uptime not be respected, the customer shall be entitled to receive a credit or discount in the following year to the same amount should the following cumulative conditions be fulfilled.
    The customer shall provide the operator with all the necessary information for verifying the claim, in particular
    1. a detailed description of the incident,
    2. indications on the time and the duration of the failure,
    3. number and location(s) of the affected users (if applicable) and
    4. description of the attempts of the customer to remedy the incident once it had occurred.
    This information shall be submitted and received by the operator within one month after occurrence of the incident which is subject to the claim.
    7.Support

    The customer shall contact AUMA's local support service in the country for all inquiries (including fault or malfunction reports). For a CORALINK PLUS Account, see clause 7 of General Terms and Conditions for CORALINK Data Services.

    Confidentiality / secrecy / data protection

    7.1.The contracting parties undertake to maintain secrecy about all business and trade secrets of the other party entrusted to them, made accessible to them or otherwise become known to them and, to use such confidential information only for the contractually intended purpose. The contacting parties shall only grant access to confidential information to those employees and subcontractors who need to gain knowledge of this information for the purposes of contractual fulfilment (”need-to-know principle”) and who have contractually agreed to maintain secrecy.
    7.2.Confidential information of the operator includes, in particular, the software underlying the platform in all forms of code and expression, as well as information regarding the structure and functioning of the IT architecture supporting the platform and the operator´s IT security measures. The customer shall be prohibited from obtaining confidential information from the operator by means of reverse engineering. Reverse engineering refers to all activities, including monitoring, testing, analysing and dismantling, with the aim of obtaining confidential information. The application of mandatory copyright regulations shall remain unaffected.
    7.3.The obligation to maintain secrecy does not apply to confidential information that was already known to the respective recipient beforehand without an obligation of secrecy or that has been generally known without the recipient being responsible for this, or that is lawfully disclosed to the recipient by a third party without an obligation of secrecy or that has been developed independently by the recipient with appropriate evidence.
    7.4.Any additional confidentiality obligations arising from an existing confidentiality agreement and/or from the law (e.g. with regard to trade or business secrets from the GeschGehG or with regard to personal data from the GDPR) remain unaffected by the above provisions.
    7.5.The customer and every user is prohibited from disclosing their personal access data to unauthorised third parties. All access data must be stored securely so access by third parties is prevented. The customer shall notify the operator immediately if there is any suspicion that unauthorised third parties may have gained knowledge of the access data. If there is a suspicion of unauthorised gaining knowledge of the access data by third parties, the operator shall be entitled to temporarily disable the customer's access to the platform.
    7.6.The customer only transmits and processes their own data via the platform. To the extend that the customer's data provided to the operator is personal data, the customer is responsible for compliance with data protection regulations, in particular the General Data Protection Regulation (GDPR). The customer shall ensure that the relevant legal requirements for transmission to and processing by the operator are fulfilled. For the processing of personal data by the operator on behalf of the customer, the conditions of the separate contract for data processing between the customer and the operator apply.
    8.Prohibited activities
    8.1.The user may only use the platform for the intended purposes and only in accordance with this contract and the applicable law.
    8.2.Any actions that are likely to impair the operation of the platform and/or the underlying technical infrastructure are prohibited. This includes in particular:
    1. sharing content that contains viruses, worms, malware, Trojans or harmful properties;
    2. the use of software, scripts or databases not authorised by the operator in connection with the use of the platform;
    3. the automatic reading, blocking, overwriting, changing, copying of data and/or other content, unless necessary for the proper use of the platform; and
    4. any activities to decrypt, decompile, disassemble, reconstruct or otherwise attempt to discover the source code of software or proprietary algorithms used by the operator to operate the platform, unless permitted by mandatory legal regulations.
    8.3.If the user becomes aware of any unlawful, abusive or otherwise unauthorised use of the platform, the user must contact local AUMA support by e-mail (refer to clause 7 General Terms and Conditions CORALINK Services for CORALINK Plus Accounts). Support will then check the matter and take appropriate action if necessary.
    8.4.Should the customer violate this contract or the General Terms of Use, AUMA shall be entitled to immediately deactivate or initiate deactivation of the respective user account and deletion of the stored data. Deactivation may only be made once the customer has been notified of the violation under the thread of deactivation before and should the customer not immediately remedy the violation. Further rights (in particular to damages, even against customers who violate these Terms of Use) are not affected. The operator reserves the right to deny registration or initiate (temporary or permanent) deactivation of the account, if:
    1. false or incomplete data has been used for the purpose of registration;
    2. customers have continued to violate this contract or the General Terms of Use despite formal notice and threat of deactivation after unsuccessful expiry of the deadline;
    3. customers violate the applicable legislation when accessing or using the platform;
    4. a user has not used the account for a longer period of time (> 2 years).
    9.Amendments to the terms of use
    9.1.The operator is authorised to amend or supplement these terms of use at any time with effect for the future if this is necessary due to legal changes or due to functional or technical developments of the platform.
    9.2.The operator shall provide customers and users with the opportunity to confirm changes when accessing the CORALINK modules. CORALINK PLUS customers and users shall be informed of any amendments or additions to these Terms and Conditions by means of a durable medium (e.g., letter or email) at least six (6) weeks prior to their intended effective date. If the customer does not object to the amendment or addition within 30 days of this notification, the amendment or addition shall be deemed accepted ("deemed consent"). The operator shall expressly inform the customer of this deemed consent in the notification. The deemed consent shall not apply to an amendment or addition affecting a material contractual obligation if this results in an unreasonable imbalance between the respective contractual obligations of the contracting parties to the detriment of the customer. In the event of an objection, the contract will be continued under the previous conditions.
    10.Term of contract, termination and switching of CORALINK Plus Accounts
    10.1.The contract shall be valid for an indefinite period and can be terminated by either party with 2 weeks' notice to the end of the month.
    10.2.The right to extraordinary termination for good cause shall remain unaffected.
    10.3.Any termination must at least be made in writing to become effective.
    10.4.In all cases of termination of the contract - for whatever legal reason - the customer is obliged to immediately cease using the platform. At the request of the operator, the customer must confirm fulfilment of the aforementioned obligations in writing (§ 126 BGB).
    11.Contract switching for a CORALINK PLUS Account
    11.1.The customer has the right to switch to another provider of data processing services or to transfer their data and digital assets to their own technical infrastructure and have them deleted by the operator.
    11.2.The notice period for initiating the switching is two months and begins with the receipt of the switching or cancellation request by the operator.
    11.3.Deviating from clause 10, the contract shall be deemed terminated:
    1. once the switching has been successfully completed; or
    2. after expiry of the cancellation period, if the customer does not wish to switch but wishes to delete their data.

      3. The operator shall inform the customer in writing about the termination of the contract in accordance with this clause.

    11.4.The customer may inform the operator of their decision after expiry of the cancellation period:
    1. to switch to another provider;
    2. to switch to its own technical infrastructure;
    3. to have their data and digital assets deleted.
    11.5.Upon customer request, the operator shall enable the customer to transfer all exportable data and digital assets immediately, but no later than within a transition period of no more than 30 calendar days after expiry of the notice period.
    11.6.If the transition period of 30 days is not technically feasible, the operator shall inform the customer within 14 working days, giving reasons for the technical impracticability and specifying an alternative transition period of a maximum of seven months.
    11.7.The customer is entitled to extend the transition period once by a reasonable period.
    11.8.During this transition period, the operator commits itself:
    1. to provide the customer and third parties authorised by the customer with appropriate support in performing the switching;
    2. to act with due diligence in order to maintain the continuity of the client's business operations;
    3. to inform clearly about known risks to the uninterrupted provision of the functions or services (refer also to the data notices);
    4. to ensure a high level of safety during the switching.
    11.9.The operator supports the customer's exit strategy by providing all relevant information if the customer requests such information from the operator.
    11.10.The data categories that can be transferred during the switching process, non-transferable data categories and switching charges can be found in the data notices.
    11.11.The customer is granted a period for data retrieval of at least 30 days after the end of the transition period.
    11.12.All of the customer's exportable data will be completely deleted at the end of the retrieval period, provided that the switching has been successfully completed.
    12.Final provisions
    12.1.The law of the Federal Republic of Germany shall apply, excluding the conflict-of-laws provisions of private international law and the UN Convention on Contracts for the International Sale of Goods.
    12.2.The place of jurisdiction for all disputes arising in connection with these Terms of Use A. and B. shall be the court having jurisdiction over the operator’s registered office, provided the customer is a merchant, a legal entity under public law, or a special fund under public law. These Terms of Use shall be governed by the laws of the Federal Republic of Germany. The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms of Use and the use of the individual CORALINK modules—regardless of the legal basis—shall be the registered office of AUMA Riester GmbH & Co. KG, 79379 Müllheim, Germany. This shall also apply if the customer does not have a general place of jurisdiction in Germany. The operator shall be entitled bring an action before any other competent court.
    12.3.If any provisions of this agreement or the offer be or become invalid or unenforceable, or should the contract contain a omission, the remaining provisions shall remain unaffected. Instead of the invalid or missing provision, the contracting parties shall agree on a valid or enforceable provision that comes closest to the intended purpose of the originally agreed clause.